FR Strategies

The Fire Service Needs a Culture Redesign — And It Starts with Our People *By Andrew Holter, PhD, SHRM-SCP* There’s no question about it: the fire service is changing. We’re responding to more calls than ever, while struggling with fewer people who want or are able to stick around. Departments are doing everything they can to recruit, yet recruitment isn’t our biggest threat. Retention is. I’ve spent most of my adult life in this profession as a firefighter, a paramedic, a ch